Last update: June 2025.
I can assure you that you are in a 100% secure space. Therefore, in compliance with the duty to provide information set forth in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following is stated:
1.1. Identification data of the responsible party
As established in Law 34/2002, of July 11, on information society services and electronic commerce, I inform you that:
- Company name: Loboware, S.L.
- Tax ID (CIF): ESB75505677
- Registered address: Carrer Manzanares 3, Barcelona (Spain). 08014
- Contact email: infoloboware@gmail.com
- Phone: +34 664 23 78 40
- Activity: We offer access to proprietary software developed by Loboware S.L.
1.2. Purpose of the website
The services offered by the owner of this website and the software developed by Loboware, S.L. are as follows:
- Provide access to the software created by Loboware, S.L., designed to optimize digital communications management.
- Offer technical support and personalized attention to software users.
- Manage user relationships: answer questions, send updates, maintain the service, and provide continuous assistance.
- Respond to inquiries via email.
1.3. Users
Access to and/or use of this website grants the status of USER. By browsing the site, the USER accepts these terms of use.
However, simply using this website does not imply the start of any employment, commercial, or contractual relationship between the USER and the owner.
1.4 Use of the Loboware website and platforms
1.4.1 Use of the website
The websites, subdomains, applications, and digital platforms operated by Loboware, S.L. or any of its trademarks, such as Lobotrack or Whatsender (hereinafter collectively “THE WEBSITE”), provide access to proprietary tools, resources, content, and digital services. Access and use of any of these media grants the status of USER, who agrees to comply with the conditions from the moment they access or use these services.
The USER commits to responsible, diligent, and good faith use of THE WEBSITE and its services, refraining from:
a) Engaging in illegal activities, those contrary to morality or public order, or that infringe on the rights of third parties.
b) Distributing illegal, violent, discriminatory, defamatory content, or content damaging the image or reputation of Loboware, S.L., its brands, users, or others.
c) Introducing viruses, malware, or any technology that may damage or interfere with the functioning of THE WEBSITE or third parties.
d) Accessing, using, or manipulating accounts, data, or systems without authorization.
e) Using the services negligently, fraudulently, or for unauthorized purposes.
Loboware, S.L. reserves the right to suspend, block, or delete accounts or access, as well as remove content considered inappropriate or in violation of these conditions, without prior notice.
Access to THE WEBSITE is free, except for certain specific services requiring payment with particular terms that will be communicated to the user.
Some services may require acceptance of additional conditions which will prevail in case of conflict with these.
Loboware, S.L. may modify, without prior notice, the configuration, presentation, and terms of use of THE WEBSITE and its services at any time.
1.4.2 Information capture
Access to and use of the Loboware, S.L. website, as well as any of its brands or digital platforms (such as Whatsender or Lobotrack), may involve the collection of USER’s personal data through the following means:
- Contact form: The USER may voluntarily provide data such as name, email address, and inquiry subject to receive support or commercial information.
- Registration or subscription form: When acquiring a product or service, data such as name, surname, address, city, country, state, postal code, email, password, and where applicable, the corresponding tax identifier (TAX ID), required for proper invoicing, may be requested.
If a purchase or service contract is made, the USER’s data will be part of a file owned by Loboware, S.L. called “CLIENTS AND/OR PROVIDERS,” including, where applicable, the TAX ID provided by the USER for billing purposes, with the security measures and guarantees required by current regulations.
Only technical and functional cookies, both own and third-party, necessary for the correct functioning of the website and service provision (such as the secure payment system Stripe), are used. Cookies are never used for advertising or user tracking purposes. For more information, please see our Cookie Policy.
Browsing and IP address: When accessing the website, technical data such as IP address, date and time of access, operating system, browser used, and the origin of the link that redirected the USER to the website are automatically collected.
The USER may unsubscribe from Loboware, S.L. services or any of its brands (Whatsender and Lobotrack) at any time and exercise their rights under current data protection legislation. All information provided will be handled in accordance with our Privacy Policy.
Voluntary submission of data via forms implies express acceptance of its processing by Loboware, S.L. for the purpose of providing the requested service, responding to inquiries, managing subscriptions, or processing product or service contracts.
If a purchase or service contract is made, the USER’s data will be part of a file owned by Loboware, S.L. called “CLIENTS AND/OR PROVIDERS,” with the security measures and guarantees required by current regulations.
Loboware, S.L. reserves the right to modify, at any time and without prior notice, the presentation, configuration, and content of its websites as well as this legal notice.
2. Intellectual and industrial property:
2.1 Loboware, S.L., either itself or as assignee, owns all intellectual and industrial property rights of the Website and its contents, including, by way of example, texts, images, graphic design, logos, trademarks, navigation structure, audio and video files, software, color combinations, and any other protectable element. All rights reserved.
2.2 Reproduction, distribution, transformation, public communication, or making available all or part of the Website contents for commercial purposes, in any format or by any technical means, is expressly prohibited without prior written authorization from Loboware, S.L.
2.3 The USER agrees to respect the intellectual and industrial property rights owned by Loboware, S.L. Access or use of the Website does not imply transfer of such rights.
2.4 The USER may only view Website elements for personal use, without authorization to print, copy, download, or store on any physical or digital medium, unless expressly authorized.
2.5 Removing, manipulating, or disabling any protection system or security device installed on the Website is prohibited.
2.6 The usage license granted through any service offered by Loboware, S.L., including Whatsender or Lobotrack, is personal and non-transferable. Sharing a license among several persons is forbidden. In case of misuse detection, Loboware, S.L. reserves the right to take legal action, including those provided in Articles 270 and following of the Penal Code, which can entail prison sentences of up to 4 years for intellectual property crimes.
3. Disclaimer of warranties and liability
Loboware, S.L. does not guarantee the availability, continuity, or faultlessness of the Website or the services offered through it. Although all reasonable technological measures are taken to avoid it, Loboware, S.L. is not responsible for damages or losses of any kind that may arise from:
– Errors or omissions in the content.
– Interruptions or unavailability of the Website or services due to maintenance or technical causes.
– Existence of viruses, malware, or other harmful elements that may affect the USER’s computer systems despite the necessary preventive measures.
– Failures, errors, or interruptions in third-party services integrated or linked from the Website, such as payment gateways (e.g., Stripe), browsers, or other external providers whose availability or operation does not depend directly on Loboware, S.L.
The USER accesses and uses this Website under their sole responsibility.
4. Modifications
Loboware, S.L. reserves the right to make, at any time and without prior notice, any changes it considers necessary to its Website or any associated services, including changing, deleting, or adding contents, features, or services, as well as modifying how they are presented or located.
These changes may affect both visual elements and legal texts, integration tools, or technical access conditions. The USER agrees it is their responsibility to review these Terms and Conditions periodically to stay informed of possible changes.
5. Link policy
Individuals or entities wishing to establish a hyperlink from an external website to any pages operated by Loboware, S.L. (including but not limited to loboware.com, what-sender.com, lobotrack.com, among others) must comply with the following conditions:
- Total or partial reproduction of any services or contents of these websites without express written permission from Loboware, S.L. is not allowed.
- Deep links, image links (IMG), or frames displaying Loboware, S.L. content without prior express authorization are not authorized.
- No false, inaccurate, or incorrect statements about Loboware, S.L., its brands, services, products, or websites may be made.
- Except for elements that are part of the link itself, the website containing the hyperlink may not display any trademark or distinguishing sign owned by Loboware, S.L. (such as logos, trade names, or brands), unless expressly authorized.
- Including a hyperlink does not imply any relationship between Loboware, S.L. and the website owner, nor Loboware’s knowledge or approval of the contents, services, products, or commercial activities offered by the linking website.
Loboware, S.L. is not responsible for third-party websites accessible via links from its Website, and the USER uses them at their own risk.
6. Right of Exclusion
Loboware, S.L. reserves the right to deny or withdraw access to its websites and/or the services it offers, without prior notice, whether on its own initiative or at the request of a third party, to users who breach these General Terms of Use or any other applicable policy.
7. Terms of Contracting Paid Services of Loboware, S.L.
7.1 These general conditions expressly regulate the terms applicable to contracting processes carried out by users (“Clients”) for subscriptions and services offered by Loboware, S.L. through this website, as well as other websites and platforms operated by Loboware, S.L., including but not limited to Whatsender and Lobotrack.
These conditions will remain in effect and valid as long as they are accessible through any of these websites, without prejudice to Loboware, S.L.’s right to modify, without prior notice, the general conditions as well as any legal texts on such sites. In any case, access to any of these websites after modification, inclusion, and/or replacement implies acceptance by the user.
7.2 The client is subject to the general conditions in force at the time of contracting, and no service may be contracted without prior acceptance of these general contracting conditions.
7.3 On our websites, you can browse and purchase a variety of products or services as shown on the main platforms.
7.4 Payment options: To complete your purchase, you may use Visa or Mastercard cards. You will be required to provide the cardholder’s name, card number, expiration date, and security code (CVV).
7.5 Payment processing: All transactions are processed through an external payment gateway, Stripe, which guarantees the security and confidentiality of your data. For more information about Stripe and its security policies, please visit their website. At Loboware, S.L., we strictly adhere to Stripe’s policies to ensure the protection of your financial data.
8. Correction and Identification of Errors When Entering Data
8.1 If the user does not complete a required field, they will not be able to proceed with the purchase until the field is completed, and the system will display an alert warning of this circumstance.
8.2 The user may modify or update their information at any time by accessing the “Account” section within the contracted service.
8.3 If non-correctable errors occur during the purchase process (e.g., purchase made with an incorrect email account), the user may request correction of such error within a maximum period of thirty (30) days from the purchase by sending a communication to the corresponding platform support email:
For Whatsender: support@what-sender.com
For Lobotrack: support@lobotrack.com
9. Prices and Duration of Loboware Service
9.1 Prices and terms of the different subscription and payment modalities for Loboware, S.L. services, both on this website and its associated platforms, are provided on the website and displayed before the purchase process when selecting a subscription or one-time payment option.
9.2 Value Added Tax (VAT) is included in the prices.
9.3 There is no mandatory minimum duration for subscriptions. Service renewal is automatic unless the user cancels the subscription.
9.4 The user may cancel the subscription at any time from their user profile in the corresponding software.
10. Support
10.1 If the user has any questions or inquiries related to Loboware, S.L. services or any of its platforms, they can contact the corresponding support team by sending an email to:
For Loboware: support@loboware.com
For Whatsender: support@what-sender.com
For Lobotrack: support@lobotrack.com
We will be happy to assist you and resolve any concerns you may have.
11. Notices
11.1 All notices, requests, petitions, and other communications between Loboware, S.L. and the User regarding the Services or access to the Website, including all its platforms such as Whatsender and Lobotrack, shall be in writing and shall be considered duly delivered if sent by certified mail or certified fax (burofax) to the address that the parties have indicated to each other for this purpose.
11.2 Notwithstanding the foregoing, notices sent to Loboware, S.L. shall be considered duly made when sent by email to support@loboware.com or to the specific support emails for each platform (for example, support@what-sender.com for Whatsender and support@lobotrack.com for Lobotrack).
11.3 Without prejudice to the foregoing, notices sent to the User shall be considered duly made when sent by email to the address associated with the User’s account for the use of the Services or, if necessary, to the address provided by the User to Loboware, S.L. for such purpose.
12. Nullity
12.1 If any provision of these General Conditions is declared, in whole or in part, null or voidable, such invalidity shall only affect the provision or section considered null or voidable.
12.2 The remaining provisions shall continue in full force and effect.
12.3 The provision partially or totally annulled shall be considered not included in these General Conditions without affecting the validity of the rest of the content.
13. Applicable Law and Jurisdiction
13.1 These General Conditions shall be governed and interpreted in accordance with the laws in force in Spain.
13.2 The contracting of the Services shall be deemed formalized in the place where Loboware, S.L.’s tax domicile is located at the time of contracting.
13.3 The User and Loboware, S.L. expressly waive any other jurisdiction that may correspond to them and agree to submit any dispute arising from the provision of Services or access to the Website to the Courts and Tribunals of the city of Barcelona, Spain, unless imperative law applicable to the User dictates otherwise.